our policies

late cancellation / reschedule / no show
Pet Grooming and Boarding in Sanford, FL

For Grooming Services Appointments

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. These changes impact our business flow and clients so if you must make adjustments, please be advised of our policies:

  • If you need to cancel your appointment, please be aware of our 24-hour cancellation policy. Cancellations must be made during business hours (9 am – 5 pm, Monday to Friday, and 8 am – 4 pm on Saturday) via a phone call and must be confirmed by a staff member. Please note that appointments canceled by text, voicemail or email will not be accepted.
  • Any cancellations made less than 24 hours before the scheduled appointment or same-day reschedules will result in a $15.00 cancellation fee per dog. This fee will be automatically charged to the credit card on file. If there is no credit card on file, the fee will be added to your next appointment.
  • If you arrive more than 15 minutes late to your grooming services appointment, a $15 fee per dog will be charged, and your pet will lose their reserved spot, your appointment will be canceled. It will be at the discretion of the groomer, depending on the schedule, whether they can accommodate your dog as a walk-in, and we will notify you when your dog will be ready via phone call. Please note that there is no set time for walk-ins. This policy is in place to respect the time commitments of other appointments.
  • If you fail to show up for your appointment without prior notification, you will be charged $25. This fee will be automatically charged to the credit card on file. If there is no credit card on file, the fee will be added to your next appointment.
  • After three cancellations or no-shows, our booking system will automatically restrict you from making any further appointments online. If you wish to schedule an appointment, you will need to call us directly at our store. Additionally, we will require a deposit of approximately 50% of the service cost to secure a new appointment.
  • To help minimize any accidents or stress-related messes in the cage after your dog is ready for pickup, our staff will contact you via a phone call and an automated text message to let you know that your pet will be ready in 30 minutes. After being notified, you will have a one-hour window to pick up your pet at no additional charge. After the one-hour pickup, a $25 fee will be added to you balance. Please plan your schedule accordingly to the time your pet is receiving their service.

Your cooperation in adhering to our cancellation policy is greatly appreciated as it enables us to maintain the efficiency and quality of our services for all our clients. We value each of you as part of our extended family and remain committed to delivering the best grooming experience for your beloved pets.

Should you have any questions or concerns, please do not hesitate to reach out to us. 

Thank you for your understanding and continued support.

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Pecas Grooming and Boarding
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