Cancellation Policies for Grooming Services

Late Cancellation / Late Reschedule / No Show Policies

For Grooming Services Appointments

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. These changes impact our business flow and clients so if you must make adjustments, please be advised of our policies:

If you need to cancel your appointment, please be aware of our 24-hour cancellation policy. Cancellations must be made during business hours (9 am – 5 pm, Monday to Friday, and 8 am – 4 pm on Saturday) via a phone call and must be confirmed by a staff member. Please note that appointments canceled by text or email will not be accepted.
Any cancellations made less than 24 hours before the scheduled appointment or late reschedules on the same day will result in a $15.00 per dog cancellation fee.
If you arrive more than 15 minutes late to your grooming services appointment, a $15 fee per dog will be charged, and your pet will lose their reserved spot, your appointment will be canceled. It will be at the discretion of the groomer, depending on the schedule, whether they can accommodate your dog as a walk-in, and we will notify you when your dog will be ready via phone call. Please note that there is no set time for walk-ins. This policy is in place to respect the time commitments of other appointments.
If you fail to show up for your appointment without prior notification, you will be charged $25.
After three consecutive cancellations or no-shows, our booking system will automatically restrict you from making any further appointments online. If you wish to schedule an appointment, you will need to call us directly at our stores. Additionally, we will require a deposit of approximately 50% of the service cost to secure a new appointment.
To help minimize any accidents or stress-related messes in the cage after your dog is ready for pickup, you’ll have one hour to pick up your furry friend once you’ve been notified by a phone call or an automatic message. After being notified that your dog is ready, you have one hour to collect them. After this one-hour window, a $25 daycare fee will be applied. Please plan your schedule according to the time your pet will be receiving their service.

Your cooperation in adhering to our cancellation policy is greatly appreciated as it enables us to maintain the efficiency and quality of our services for all our clients. We value each of you as part of our extended family and remain committed to delivering the best grooming experience for your beloved pets.

Should you have any questions or concerns, please do not hesitate to reach out to us.