PECAS GROOMING & BOARDING Cancellation / Late or Late Reschedule Policies:

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments.

These changes impact our business flow and clients so if you must make adjustments, please be advised of our policies:

Cancellations

• We require a 50% deposit upon booking.
• If your cancellation is at least 72 hours in advance of the reservation, you will receive a full refund of the deposit. If your cancellation is less than 72 hours in advance, your deposit is NOT refundable and not credits for future reservation.
• If you need to cancel your appointment, we have a 24 hour policy, it will have to be done during business hours 9am- 5pm, Monday - Saturday, via phone call and it needs to be confirmed by staff member.
• Any cancellation, no show or reschedule made after 5pm of the previous business day will result in a cancellation fee.
• The Cancellation Fee or Late reschedule is $10.00 per dog, which will be charged at your next appointment.
• After 15 minutes or NO SHOW, your appointment will be automatically canceled and you will be charged a fee of $10 on your next appointment.

Late

If you are late for your appointment;

Please call us and let us know that you will be late to avoid not being able to fit your pet in as a walk in.

The late fee after 15 minutes is $10.00 per dog and your dog will have lost the appointment spot and we will have to change the service as a walk-in, and we will call you when your pet is ready, there is no set time. This will be done because we have to respect the time of other appointments.

Late pick up: there will be an extra charge of $5.00 per every 10 minutes past the closing time; If your Pet is not picked up 15 minutes after closing, Pecas Services LLC will charge the overnight fee in our hotel and you will be able to pick up your Pet the next business day.

We will do our very best to reschedule your service for another time that is convenient to you. In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.